Cancel & Change Order Policy

Store: Minigiving
Website: https://minigiving.com/
Last Updated: February 2024

This Cancel & Change Order Policy explains how customers may request order cancellations or modifications after placing an order with Minigiving. We aim to keep this process clear, efficient, and aligned with our order fulfillment timelines, while ensuring fairness and operational accuracy.

By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.

1. Order Processing Timeline

Minigiving processes orders promptly to ensure fast delivery.

• Order processing time: 1 business day
• Order cut-off time: 5:00 PM (EST)
• Processing days: Monday – Friday

Once an order enters the processing stage, it is prepared for shipment and may no longer be eligible for cancellation or changes.

2. Order Cancellation Policy

Customers may request order cancellation before the order has been processed.

Cancellation Conditions

• Cancellation requests must be submitted before 5:00 PM (EST) on the same business day the order was placed.
• Orders that have already entered processing or have been shipped cannot be canceled.

If a cancellation request is approved:

• The order will be fully canceled.
• A full refund will be issued to the original payment method.
• No cancellation fees will apply.

3. Change Order Policy

Customers may request changes to an order before processing begins.

Eligible changes include:

• Shipping address updates
• Item size or color changes
• Quantity adjustments

Change Request Conditions

• Requests must be submitted before 5:00 PM (EST) on the same business day.
• Changes are subject to product availability and order status.

Once processing has started, changes can no longer be made.

4. How to Request a Cancellation or Change

To request a cancellation or change, please contact our support team as soon as possible.

Email: support@minigiving.com

Include the following information:

• Order number
• Full name used on the order
• Specific request (cancel or change)

Requests are reviewed promptly during business hours.

5. Orders Already Processed or Shipped

If your order has already been processed or shipped:

• Cancellation or modification requests will be denied.
• You may still return eligible items in accordance with our Return & Refund Policy.

Please refer to the Return & Refund Policy for instructions on returning items after delivery.

6. Address Accuracy Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Minigiving is not responsible for:

• Delays or delivery issues caused by incorrect addresses
• Orders delivered to incorrectly provided addresses

If an address error is identified after processing, delivery outcomes cannot be guaranteed.

7. Refund Processing for Canceled Orders

Approved cancellations are refunded as follows:

Actual posting times may vary depending on your bank or payment provider.

8. High-Volume Periods

During peak seasons or promotional events:

• Processing times may be faster
• Cancellation or change requests may have limited availability

We strongly recommend reviewing order details carefully before completing checkout during high-demand periods.

9. Abuse & Repeated Requests

Minigiving reserves the right to limit or refuse cancellation or change requests if we detect:

• Repeated misuse of this policy
• Fraudulent activity
• Interference with fulfillment operations

These measures help ensure fair service for all customers.

10. Customer Support

For questions regarding order cancellations or changes, please contact us:

Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

Email:
support@minigiving.com

Providing your order number will help us assist you efficiently.

11. Policy Updates

Minigiving reserves the right to update or modify this Cancel & Change Order Policy at any time without prior notice.

Changes take effect immediately upon publication on our website.